Frequently Asked Questions
What is volumetric weight and why does it matter?
Volumetric (dimensional) weight is a pricing technique couriers use to account for packages that take up space but weigh very little. If you ship a large empty box, the courier still uses space in the aircraft or truck. Volumetric weight = Length × Width × Height (cm) ÷ 5000 for air. If this exceeds actual weight, you pay based on volumetric weight.
Which divisor do DHL, FedEx, and African couriers use?
DHL and FedEx use ÷5000 for air and courier services. Some road couriers use ÷4000 or ÷3000, making volumetric weight "heavier" and billing more. Sea freight uses a stowage factor concept (typically 1 CBM = 1000 kg chargeable weight). Always check with your specific courier as rates change.
How can I reduce volumetric weight costs in Africa?
Use right-sized packaging — avoid large boxes for small items. Compress products where possible. For e-commerce businesses, invest in efficient packaging. Consider road freight over air for non-urgent items as road uses ÷4000 or actual weight. Some African couriers offer volumetric discounts for regular high-volume shippers.